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Handset Cordless

Consumer Reports - Cordless-phones

It's easier than ever to have a phone where you want one. The newest breed of cordless phones lets you put a handset in any room in the house, even if no phone jack is nearby.

However, manufacturers still offer a bewildering array of phones: inexpensive models that offer the basics; multihandset, full-featured phones with a built-in answering machine; single-line and two-line phones; digital and analog phones, and different frequency bands. In many instances, a phone will have a phone-answerer sibling. Many phone-answerers come in a phone-only version. If you have a cordless phone that's several years old, it's probably a 900-MHz phone. Newer phones use higher frequencies, namely 2.4 or 5.8 GHz. They aren't necessarily better than the older ones, but they may provide more calling security and a wider array of useful capabilities and features.

WHAT'S AVAILABLE

AT&T, Bell South, GE, Panasonic, Uniden, and VTech account for more than 70 percent of the market. VTech owns the AT&T Consumer Products Division and now makes phones under the AT&T brand as well as its own name.

The current trends include phones that support two or more handsets with one base, less expensive 2.4- and 5.8-GHz analog phones, and full-featured 2.4 and 5.8-GHz digital phones. Some of the multiple-handset-capable phones now include an additional handset with a charging cradle. About a third of the cordless phones sold include a digital answering machine.

A main distinction among cordless phones is the way they transmit their signals. Here are some terms that you may see while shopping and what they mean for you:

Analog. These phones are the least expensive type available now. They tend to have the better voice quality and enough range to let you chat anywhere in your house and yard, or even a little beyond. They are also unlikely to cause interference to other wireless products. But analog transmission isn't very secure; anyone with an RF scanner or comparable wireless device might be able to listen in. Analog phones are also more likely than digital phones to suffer occasional static and RF interference from other wireless products. Price range: $15 to $100.

Digital. These offer about the same range as analog phones, but with better security and less susceptibility to RF interference. And, like analogs, they are unlikely to cause interference to other wireless products. Price range: $50 to $130.

Digital spread spectrum (DSS). A DSS phone distributes a call across a number of frequencies, providing an added measure of security and more immunity from RF interference. The range may be slightly better than that of analog or digital phones. Note that some DSS phones--usually the 2.4-GHz or the multiple-handset -capable phones with handset-to-handset talk capabilities--use such a wide swath of the spectrum even in standby mode that they may interfere with baby monitors and other wireless products operating in the same frequency band. Price range: $75 to $225 (for multiple handset systems).

Frequency. Cordless phones use one or two of the three available frequency bands:

* 900-MHz. Some manufacturers still make inexpensive, 900-MHz phones, usually analog. They are fine for many households, and still account for about one-quarter of the market.

* 2.4-GHz. The band most phones now use. Unfortunately, many other wireless products--baby monitors, wireless computer networks, home security monitors, wireless speakers, microwaves ovens--use the same band. A 2.4-GHz analog phone is inherently susceptible to RF interference from other wireless devices, and a 2.4-GHz DSS phone may cause interference in other products. However, DSS phones billed as "802.11-friendly" are unlikely to interfere with wireless computer networks.

* 5.8-GHz. The band that newer phones use. Its main advantage: less chance of RF interference because few other products currently use this band. Some phones are dual-band, but that only means they transmit between base and handset in one band and receive in another; you can't switch to or choose one band or another.

IMPORTANT FEATURES

Standard features on most cordless phones include handset earpiece volume control, handset ringer, last-number redial, a pager to locate the handset, a flash button to answer call waiting, and a low-battery indicator.

Some phones let you support two or more handsets with just one base without the need for extra phone jacks. Additional handsets including the charging cradle are usually sold separately, although more phones are being bundled with an additional handset and charging cradle.

An LCD screen, found on many handsets and on some bases, can display a personal phone directory and useful information such as the name and/or number dialed, caller ID, battery strength, or how long you've been connected. Caller ID displays the name and number of a caller and the date and time of the call if you use your phone company's caller ID service. If you have caller ID with call waiting, the phone will display data on a second caller when you're already on the phone.

A phone that supports two lines can receive calls for two phone numbers--useful if you have, say, a business line and a personal line that you'd like to use from a single phone. Some of the phones have two ringers, each with a distinctive pitch to let you know which line is ringing. The two-line feature also facilitates conferencing two callers in three-way connections. Some two-line phones have an auxiliary jack data port to plug in a fax, modem, or other phone device that can also be useful.

A speaker phone offers a hands-free way to converse or wait on hold and lets others chime in as well. A base speakerphone lets you answer a call without the handset; a handset speakerphone lets you chat hands-free anywhere in the house as long as you stay within a few feet of the handset.

A base keypad supplements the keypad on the handset. It's handy for navigating menu-driven systems, since you don't have to take the phone away from your ear to punch the keys. Some phones have a lighted keypad that either glows in the dark or lights up when you press a key, or when the phone rings. This makes the phone easier to use in low-light conditions. All phones have a handset ringer, and many phones have a base ringer. Some let you turn them on or off, adjust the volume, or change the auditory tone.

Many cordless phones have a headset jack on the handset and include a belt clip for carrying the phone. This allows hands-free conversation anywhere in the house. Some phones have a headset jack on the base, which allows hands-free conversation without any drain on the handset battery. Headsets are usually sold separately for about $20.

Other convenient features include auto talk, which lets you lift the handset off the base for an incoming call and start talking without having to press a button, and any key answer.

Some phones provide a battery holder for battery backup--a compartment in the base to charge a spare handset battery pack or to hold alkaline batteries for base-power backup, either of which can enable the phone to work if you lose household AC power. Still, it's wise to keep a corded phone somewhere in your home.

Some multiple-handset-capable phones allow conversation between handsets in an intercom mode and facilitate conferencing handsets with an outside party. In intercom mode, the handsets have to be within range of the base for handset-to-handset use. Others lack this handset-to-handset talk capability; they allow you to transfer calls from handset to handset but not to use the handsets to conference with an outside caller. Still other phones allow direct communication between handsets, so you can take them with you to use like walkie-talkies. Some phones can register up to eight handsets, for instance, but that doesn't mean you can use all eight at once. You might be able to use two for handset-to-handset intercom, while two others conference with an outside party.

HOW TO CHOOSE

Decide how much hardware you need. The basic options are a stand-alone phone, a phone with a built-in answerer, or a phone that supports multiple handsets from one base. A stand-alone phone is best suited for small families or people in a small apartment with little need for more than one phone. The built-in answerer, a common choice, adds a big measure of convenience. A multiple-handset phone is good for active families who need phones throughout the house; this type of phone lets you put handsets in a room that doesn't have a phone jack.

Select the technology and frequency band. A 900-MHz phone should suit most users, but that type may be hard to find because 2.4- and 5.8-GHz models dominate. You're likely to find the widest range of models and prices with 2.4-GHz phones. But if you want to minimize problems of interference with other wireless products, look to a 5.8-GHz or 900-MHz phone. Analog phones, apt to be less expensive than digital, are fine for many people. But if privacy is important, choose a DSS or digital phone.

To be sure you're actually getting a DSS or digital phone for its voice-transmission security, check the packaging carefully. Look for wording such as "digital phone," "digital spread spectrum (DSS)" or "frequency-hopping spread spectrum (FHSS)." Phrases such as "phone with digital security code," "phone with all-digital answerer," or "spread spectrum technology" (not digital spread spectrum) all denote phones that are less secure.

Phones that use dual-band transmission may indicate the higher frequency in a larger print on the packaging. If you want a true 2.4- or 5.8-GHz phone, check the fine print. If only the frequency is prominently shown on the package, it's probably analog.

Settle on the features you want. You can typically expect caller ID, a headset jack, and a base that can be wall-mounted. But the features don't end there for both stand-alone phones and phone-answerers. Check the box or ask to see an instruction manual to be sure you're getting the capabilities and features that matter to you. As a rule, the more feature-laden the phone, the higher its price.

Performance variations. Consumer Reports' tests show that most new cordless phones have very good overall voice quality. Some are excellent, approaching the voice quality of the best corded phones. In our latest tests, most fully charged nickel-cadmium (Ni-Cd) or nickel-metal hydride (Ni-MH) batteries handled eight hours of continuous conversation before they needed recharging. Most manufacturers claim that a fully charged battery will last at least a week in standby mode. When they can no longer hold a charge, a replacement battery, usually proprietary, costs about $10 to $25, and may be difficult to find. Some phones use less-expensive AA or AAA rechargeable batteries. (To find a store that will recycle a used battery, call 800-822-8837.)

Give the handset a test drive. In the store, hold the handset to your head to see if it feels comfortable. It should fit the contours of your face. The earpiece should have rounded edges and a recessed center that fits nicely over the middle of your ear. Check the buttons and controls to make sure they're reasonably sized and legible.

Don't discard the corded phone. It's a good idea to keep at least one corded phone in your home, if only for emergencies. A cordless phone may not work if you lose electrical power, and a cell phone won't work if you can't get a signal or the circuits are full. A corded phone draws its power from the phone system and can function without household AC power.

MESSAGE CENTERS AND ANSWERING MACHINES

Digital answering machines come as stand-alone devices or as part of a phone/answerer combo unit. The main advantage of a combo unit--less clutter--has to be weighed against the loss of one part of the combo if the other goes bad. Answerers usually have standard features and capabilities such as a selectable number of rings and a toll-saver, answerer on/off control, call screening, remote access from a touch-tone phone, and a variety of ways to navigate through your messages. Most have a message day/time stamp, can delete all messages or just individual ones, allow you to adjust the speaker volume, and can retain messages and greeting after a momentary power outage.

Other answerer features you may want to consider are the number of mailboxes, advanced playback controls, remote handset access, conversation recording, a message counter display that indicates the number of messages received, and a visual indicator or audible message alert that lets you know when you have new messages.

In Consumer Reports' tests, most answerers delivered very good voice quality for recorded messages and good quality for the greeting. Phones that let you record your greeting through the handset (i.e., using the remote handset access) usually sound better. Some let you listen to your greeting through the handset, as opposed to listening though the base speaker; that gives you a better indication of how the greeting will sound to the calling party. Price range: $20 to $80 (stand-alone units); $30 to $240 (combos).

Copyright © 2002-2006 Consumers Union of U.S., Inc.

For the latest information on this and many other products and services, visit www.ConsumerReports.org.

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About the Author

Brooke
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Does anyone make Big Button Multiple Handset Cordless phones?

Basically what I'm looking for is a cordless phone for my grandparents. They have only one Phone line to work with, but would like multiple handsets to avoid having to run across the house. However they'd also like handsets that are a bit larger and have bigger buttons on them. These new landphones are made slightly larger than a cell phone.

Now I can find nice expandable/multiple handset phones, and nice Big-Button phones, but nothing that includes both of these feature sets. Anyone know? Or have any good ideas? Thanks

I think you want the multiple handset system so you can other phones in the house where there may not be a phone jack.

If this is the case there is a wireless phone jack system that allows you to plug any telephone into a room where there is no phone jack. They sell them at RadioShack.

After the other room is set up you just have to buy the big buttom phones.

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AT&T SL80108 Cordless Phone Handset $26.56 1 x Headset Jack 1921.54 MHz to 1928.45 MHz SL80108 Cordless Phone Handset User's Manual Charger for Cordless Handset with Power Adapter Installed Battery for Cordless Handset Battery Compartment Cover Belt Clip for Cordless Handset AT&T AT&T Cordless Phone - SL81108/SL81208/SL82118/SL82218/SL82318/SL82418/SL82518/SL82558/SL82658 AT&T Corp Blue Lighted Call Transfer Call Waiting Caller ID Channel - 5 Conference Call Cordless Cordless Phone Delete Button Energy Star Expandable - Up to 12 handsets through a single phone jack Flash Button Handset Indicator - Miss Call, New Call & Voicemail Waiting Intercom Keypad - Blue Lighted Menu Mute Button Page Pause Phone Book - 50 Name/Number Redial SL80108 SL80108 Cordless Phone Handset Volume Control Wall Mountable Wireless Network Friendly Yes www.att.com

Panasonic KX-TGA935B Cordless Handset $35.99 264 Hour 5 Hour Features: 1.4" Dot 16 digits x 3 Line White LCD Backlit Built-In Clock with Alarm Technology: DECT 6.0 Frequency: 1.9GHz Melody Ringer: 4 60 Channels Add additional handsets (each handset sold separately) to your DECT 6.0 Expandable Digital Cordless Phone System. You can put one in the den, the kitchen, the master bedroom and the living room - all while using only one base and one phone jack - so you won't have to make a run for it when the phone rings. Black Call Waiting Caller ID Chain Dial Flash Button Handset Hold Button KX-TGA935B KX-TGA935B Cordless Handset Keypad - Lighted Handset Mute Button Navigation Key Panasonic Phone Book Redial Soft Key Voice Mail Wall-mountable www.panasonic.com

Panasonic KX-TGA630S Cordless Handset $33.99 264 Hour 5 Hour Features: 1.4" Dot 16 digits x 3 Line Amber LCD Backlit Voice Mail Message-Waiting Indicator Built-In Clock with Alarm Technology: DECT 6.0 Frequency: 1.9GHz Set Dial Mode Channels: 60 Add additional handsets (each handset sold separately) to your DECT 6.0 Expandable Digital Cordless Phone System. You can put one in the den, the kitchen, the master bedroom and the living room - all while using only one base and one phone jack - so you won't have to make a run for it when the phone rings. . Call Waiting Caller ID Chain Dial Flash Button Handset Hold Button KX-TGA630S KX-TGA630S Cordless Handset Keypad - Lighted Handset Mute Button Navigation Key Panasonic Phone Book Redial Silver Pearl Soft Key Voice Mail Wall-mountable www.panasonic.com

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Vtech i5808 Cordless Handset $72.18 1 Year 5.80 GHz 9.50" Height x 3.50" Width x 3.50" Depth Animated graphical icons Headset compatible (2.5 mm) Picture Caller ID: Download jpg's and assign to phonebook directory paper Recordable Ringer: Easily record music or sound from MP3, CD, Boom Box, etc Share phonebook directories between handsets and download directory from Outlook i5808 Cordless Handset Battery i5808 Charging cradle Accessory handset Battery cover Handset battery AC adapter USB cable Audio patch cable Printed user's guide Warranty card 5.8 GHz Digital spread spectrum frequency hopping technology provides superior security, clarity and range. Black Call Transfer Call Waiting Caller ID Caller Log - 100 Name / Number Color LCD - High resolution 65K color Conference Call Handset I5808 Intercom Silver VTech Holdings, Ltd Vtech i5808 i5808 Cordless Handset www.vtech.com

Uniden DCX400 Cordless Phone Handset $44.99 1 x Headset Jack 1900 MHz Call Transfer Call Waiting Caller ID - 50 Name/number Cordless Cordless Phone DCX400 DCX400 Cordless Phone Handset DND (Do Not Disturb) Flash Button Handset Hold Button Intercom Keypad - Backlit LCD - Blue Backlit Mute Button Page Phone Book - Up to 100 names Redial Speakerphone Uniden Uniden Cordless Phone - DECT4086 or DECT4096 Uniden Corporation Volume Control www.uniden.com

Panasonic KX-TGA430B Cordless Handset $31.99 264 Hour 5 Hour Features: 1.4" Dot 16 digits x 3 Line LCD Backlit Built-In Clock with Alarm Frequency: 5.8GHz Melody Ringer: 4 89 Channels Add additional handsets (each handset sold separately) to your Panasonic 4300 series expandable phone system. You can put one in the den, the kitchen, the master bedroom and the living room - all while using only one base and one phone jack - so you won't have to make a run for it when the phone rings. Black Call Waiting Chain Dial Flash Button Handset Hold Button KX-TGA430B KX-TGA430B Cordless Handset Mute Button Navigation Key Panasonic Redial Soft Key Voice Mail Wall-mountable www.panasonic.com

AT&T SB67040 Cordless Phone Handset $117.99 1 1 lb Digital handset is designed for use with the AT&T DECT 6.0 Digital Business Phone System that runs on your existing Ethernet network and connects to traditional analog outside phone lines. DECT 6.0 digital cordless handset features a lighted display, speakerphone feature and selectable ring tones. Handset is headset compatible. AT&T AT&T Corp AT&T DECT 6.0 Phone System - Business Black Caller ID DECT 6.0 Phone System Handset SB67040 SB67040 Cordless Phone Handset Silver www.att.com

RCA 25055RE1 Cordless Phone Handset $52.99 - Digital 1 14.08 oz 25055RE1 25055RE1 Cordless Phone Handset 6.93" Height x 2.83" Width x 2.66" Depth 25055RE1 Cordless Phone Handset AC Adapter Belt Clip Handset is designed for use with the RCA DECT 6.0 Corded/Cordless Two-Line Phone System. Digital answering system includes memo recording and message play. Handset features Call Waiting/Caller ID with 99 name/number log, speakerphone, 99 name/number directory, "Do Not Disturb" settings with variable length, privacy setting with line lockout, redial with three-number memory, trilingual display, headset jack, and digital volume control. Handset is hearing aid compatible. Set up the handset on your desk or mount to wall. Call Screening Call Timer Call Transfer Call Waiting Caller ID Cordless DND (Do Not Disturb) Expandable - Up to 10 Handset Flash Button Handset Hearing Aid Hold Button Indicator Intercom Keypad Mailbox - 2 Message Message Counter Mute Button Page Pause Phone Book - 99 Name/Number Pulse/Tone RCA Redial - With 3 Number Memory Thomson, Inc Voice Mail Voice Prompt Volume Control Wall-mountable Wireless Network Friendly www.thomson.net

Panasonic KX-TGA670B Cordless Phone Handset $57.99 5.80 GHz Expansion 5.8 GHz FHSS GigaRange Cordless Handset is designed for use with Panasonic KX-TG6700B 2-line expandable phone system. Handset offers two lines, hearing aid compatibility, Caller ID, three-line LCD, lighted keypad, speakerphone, flash/redial buttons, low-battery indicator, ringer volume control, hold/soft key/mute, intercom, and navigator key. Caller ID offers a 50-number memory and dialer. Battery type is NiMH. Handset answering machine is compatible with the base unit (sold separately). Black Call Waiting Caller ID Caller Log - 50-Station Caller Log - 50-number memory Chain Dial Cordless Cordless Phone Flash Button Handset Handset Locator Hearing Aid Hold Button Indicator - Ringer/Message Alert, Low-battery Intercom KX-TGA670B KX-TGA670B Cordless Phone Handset Keypad - Lighted LCD - 3-Line Backlit Mute Button Navigation Key Panasonic Panasonic Cordless Phone - KX-TG6700B System Phone Book - 50-Station Redial Soft Key Speakerphone Volume Control www.panasonic.com

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How Do Cordless Phones Work?

Cordless technology has made home telephones even more convenient. But people often wonder how these units work and whether, with the use of new frequencies, they are safe to operate in a residential setting. Learning how cordless phones work is simple when you understand what is inside these units.

What Is Inside the Base of Cordless Phones?
The base unit on a cordless phone includes three elements: phone line connections; radio components; and power. The basic phone line connection is similar to a corded phone in that it is connected to both the phone jack and the keypad. If there is no keypad on the base, this phone line interface is connected directly to the radio transmitter, which in turn is connected to the handset.

This radio transmitter will convert the signals from the phone line interface and the keypad to radio signals, allowing them to be effectively communicated to and from the handset. There is an antenna on board to transmit to and receive from the handset.

Power on the base is connected directly to your home's electrical system. A DC transformer is generally attached to the unit to supply the low voltage needed. There is also a battery charger on board to charge up the handset battery when the two units are together.

The base may or may not include a ringer, answer machine and digital display.

What Is Inside the Handset of Cordless Phones?
The inside of handsets used with cordless phones is often very similar to those of a corded phone. The only difference is the radio transmitter that sends and receives signals from the base, which replaces the phone line interface you will find on corded models.

You will find a keypad, microphone, speaker and ringer on the handset. These components are used in conjunction with the radio transmitter, which sends out the appropriate signals to allow for conversation.

A battery charger is also inside, as well as a long-life battery. The quality of the battery on cordless phones is almost as important as the range, since without the ability to hold power, the entire handset is useless.

Cordless phones work in a similar way to corded phones, although they do rely on power to operate. For this reason a cordless phone is not reliable for use during a power outage, whereas corded phones are. The convenience and features available on modern DECT cordless phones allows you a massive range of movement and crisp, high quality sound on secure frequencies. These advancements have made a good innovation even better.

Buy the best cordless phones such as BT cordless phones online; with a wide range of models and features to choose from it is much easier doing your phone shopping online.

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